Shipping Policy (Canada)
Our Commitment
- Inventoried items are shipped within 24 hours
- Shipping is open 7 days a week excl. federal holidays
- Eco-friendly and low footprint boxing and packing to save the environment and offer the lowest prices.
Delivery Transit Times
The delivery date of your order depends on when the order leaves our warehouse, the destination address and the shipping service. Our warehouse is located in Montreal, so orders to British Columbia can take up to 7-8 days.
Pre-Orders
Pre-order items are items that are not in stock and carry delivery times of 2 - 8 weeks. The Father Hen offers a discount of 20% off the entire sale if there is (1) or more pre-order items in your cart at checkout. Use coupon code LEAD20 to save when you pre-order.
Over-Sized Items
Over-sized items that are eligible for sale in Canada, can carry additional shipping charges and longer delivery times. Due to their size and weight, over-sized items must be shipped using a freight trucking company.
Over-sized items can carry lead times of 2 - 3 weeks. If your order also has small items, they may or may not be shipped separately.
The receiver will get a call to set up a delivery date (Monday to Friday, 9:00 to 17:00, excluding Holidays).
It's important to note that the freight trucking company is not responsible for carrying the item inside your location. The delivery fee includes the delivery of the item to the garage or the main entrance. The item will NOT be delivered in the house or apartment. Since the item is likely to be heavy and large, we recommend that you have someone with you to help you unload the item.
Undelivered Packages
Packages can be delayed or undelivered for the following reasons:
- Missing house number, unit number or buzzer number
- Missing street name, city, or province
- Incorrect postal code
- Failed delivery attempts or the item was not picked up from the local depot within 5 business days.
- Refused by the recipient
Shipping Policy (International)
We ship to:
- USA, UK, France and Australia
- Shipping is open 7 days a week excl. federal holidays in Canada
- Delivery times vary between 2-10 weeks depending on mail service and destination
**Small packet shipping for international shipment does not come with tracking and therefore cannot be claimed for if lost or damaged in transit.**
**There are no international returns under any circumstances.**
Claims for damage or defects can be made but must meet the criteria as outlined in our Claims page.
Shipping Policy (West-Island, Montreal)
Included boroughs are: Pierrefonds, Kirkland, Pointe-Claire, Dorval, Roxboro, DDO & Beaconsfield.
Our Added Commitment
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Same day shipping on Saturday and Sunday for in-stock products (Orders placed before 16:00)
Updated June 2024